#13 Evolving Client Expectations in the Industry with Chris Stern

In this episode, host Patrick McDermott interviews Chris Stern, founder and managing director of Stern Consultancy, a specialist catering consultancy helping a wide range of clients in the UK and Europe improve their workplace food service operations and offerings.  Patrick discovers more about Chris’ perspective on how client expectations in the industry have evolved over the decades, including the prioritisation of cost-cutting, sustainability, social value, and enhancing the workplace setting through catering. They also discuss the key factors clients consider when selecting caterers and the essential role technology now plays in food service when it comes to food waste, costs and customer experience.  Food Service Matters is a podcast that explores the challenges and opportunities facing the food service industry today. Subscribe to join us on our journey – and watch out for the next episode coming soon.