13: How Process Turns Chaos into Clarity

Do you think of “process” as boring, rigid, or suffocating? In this episode of Bad Boss Confessional, host Beth Fahey sits down with Lisa Gonzalez, EOS Implementer, lawyer-turned-entrepreneur, and co-author of Process: How Discipline and Consistency Will Set You and Your Business Free. Lisa shares her most cringeworthy leadership moment of secretly creating a six-inch binder of hyper-detailed processes that her team ignored, a project fueled by fear and perfectionism. She reveals the painful lessons behind costly missteps, why buy-in matters more than binders, and how compassion and progress over perfection can transform leadership.   Chapters 00:00 Introducing Lisa Gonzalez 04:09 The Cost of Lacking Process 09:46 Compassion, Perfection, and Process 14:32 Getting Processes Followed by All 22:58 Personal Process Challenges & Wisdom   About: Beth Fahey is a leadership coach, Expert EOS Implementer, and co-creator of the How to Be a Great Boss Workshops. With nearly 40 years of hands-on leadership experience, Beth has worn many hats: from working in film and owning a bakery to leading a national trade association.   Now, as the host of The Bad Boss Confessional, she shares candid stories about the challenges of leadership, mistakes made, lessons learned, and the path to becoming the kind of boss your team actually wants to follow. Through humor, honesty, and heart, Beth is on a mission to help leaders grow, one confession at a time.   Show Links For more information about Beth Fahey follow the links below. Website: www.eosworldwide.com/beth-fahey  Facebook: www.facebook.com/BethFaheyEOS Instagram: www.instagram.com/bethfaheyeos/ TikTok: www.tiktok.com/@bethfaheyeos LinkedIn: www.linkedin.com/in/bethfahey/ Bad Boss Confessional YouTube: https://www.youtube.com/@badbossconfessional Beth's Youtube: https://www.youtube.com/@bethfaheyeos   Guest Links: Website: Website: https://www.lisagonzalez.com.  Email: [email protected] ([email protected] for coordination please)  If you want to dive deeper into turning from Doer to Leader, check out Lisa's OPS leadership peer group at lisagonzalez.com/process-success-cohort   Thanks to our Sponsors A big thank you to our amazing sponsors for making this episode possible:   Titus Talent – Helping organizations make the best hiring decisions with performance-based talent strategies.   Strety – Empowering teams through strategic planning and performance management tools built for modern workforces.