#13 Pawsing for Perspective: Navigating Crisis as a Team

In this episode, Dr. Cindy Courtney and Josh Vaisman discuss working through crises. They define crisis in the context of veterinary medicine and highlight the importance of mental health support. The conversation focuses on business crises, such as unexpected changes in ownership or staffing, and the need for preparedness and resilience. They emphasize the significance of grounding activities and self-care in managing crises. Additionally, they explore the role of empathy and emotional response in crisis management, and the connection between emotions and underlying needs. The discussion emphasizes the importance of understanding boundaries and needs, setting boundaries, and finding solutions. It highlights the need to balance urgency and solutioning, embrace imperfection, and learn from crises. The conversation also emphasizes the significance of repair, building trust, and psychological safety. Collaboration and sharing experiences are seen as valuable tools in crisis management. The role of decision-makers, the importance of prevention and crisis preparedness, and the benefits of learning from others is also discussed.