13 tips on how to stay calm in even the toughest of conversations

How would you cope if you were being berated for 6 hours straight?And for those 6 hours you needed to just suck it up and take it without reacting. Even if you had opinions and lies being hurled at you?Then imagine that ordeal being livestreamed for anyone to watch.And many were watching.That’s the reality of budget-setting evening for the ruling but minority administration of Central Bedfordshire council, of which I am part.As we went into the meeting, we had an order from our leader: stay calm and don’t react.Easier said than done!But in business, as we grow and scale, we often face similar challenges. We need to stay calm and composed during difficult conversations with clients, suppliers or employees.This is what this podcast episode is about.This episode explores:- What to do before a tough conversation to help you keep your emotions in check- How to stay calm in the moment when a conversation gets heated.Welcome to a free podcast episode of Start Up To Grown Up: Your source for ideas, insights and tactics to take back control of your business and scale it sustainably and profitably by Heather Townsend, award-winning author of The Accountants’ Millionaires’ Club and Founder of The Accountants’ Growth ClubEach episode of the Start Up To Growth Up Podcast is based on my weekly Substack Article on the same topic. Head over to my substack to subscribe https://substack.com/@startuptogrownup so you never miss an article or episode again. Get full access to Start Up To Grown Up at startuptogrownup.substack.com/subscribe