#132 - From Customer-Centricity to Customer-Intimacy & Why IBP Is Essential To Both with Ana Oliviera

Ana Oliveira is the Latin America Supply Chain Process Manager - COE at Cargill. Ana is responsible for supporting the Latin American and Mexican businesses in increasing supply chain maturity (order management, demand & supply planning, warehouse, IBP, S&OP, and inventory management). She joined Cargill as FIBI LEAD – Leadership Excellence & Accelerated Development Program for 2 years and as part of this rotational managerial role, she was also Supply Chain Project Manager (network design and optimization) in Sao Paulo. She’s had various supply chain management roles over the last 12 years in warehousing, distribution, customer service, transportation, and planning in the food and beverage and pharmaceuticals industries. On this week's episode Ana and Maria discuss:  The biggest lessons she learned from the pandemic. How the pandemic encouraged Cargill to fixate on predicting the unpredictable to better serve customers. What to consider when implementing IBP. Make sure to like and subscribe to Transform Talks to never miss the supply chain conversations that matter. New episodes are released every Wednesday. ↓ Ana Oliveira ↓ https://www.linkedin.com/in/ana-paula-borges-de-oliveira-7bb80651/ ↓ FOLLOW US ON LINKEDIN ↓ Maria Villablanca (Host) https://www.linkedin.com/in/mariavillablanca/ Transform Talks  https://www.linkedin.com/showcase/transform-talks/ ↓ FIND US ONLINE ↓ https://futureinsights.org/ https://futureinsights.org/transform-talks/ Get more on-demand supply chain content https://sctvplus.com/pages/sctv-individual Apply to be a guest on the show https://futureinsights.org/speaker-form/ Apply be a sponsor on the show https://futureinsights.org/sponsor-form/