132. The Reference Interview: Asking Better Questions for Happier Customers with Robin Filipczak and Stacey Grijalva

Have you asked yourself lately how you can up your reference interview game to best serve your constituents?  On this show, we hear from two professionals at the Denver Public Library. Stacey Grijalva, is a Librarian at the Central Library, and Robin Filipzak, is Supervisor at the Eugene Field Branch Library. They share how successfully discerning what people need using reference interviews is key to creating happy customers. This topic is fundamental to our profession and essential for getting the people we assist just what they need.