134 - How Psychology led me into Customer Success - Emma Lampert

Text us your questions and thoughts!How can a background in psychology and neuroscience shape a career in customer success?I had the pleasure of speaking with Emma Lampert, a customer success leader and yoga enthusiast. We talked about Emma's background in psychology and neuroscience, where she initially aspired to be a research scientist focused on abnormal brain development. Emma is a fractional leader for SaaS start-ups, focused on helping businesses grow through smart customer acquisition and retention strategies. She works with founders to create go-to-market plans that close big deals and build strong relationships with customers.Emma shared some of the most important lessons she has learned throughout her career, particularly the value of embracing failure as a part of growth.In this episode:The impact of neuroplasticityPracticing yogaTransitioning from science to customer successThe concept of the Growth RebelChallenging traditional customer success viewsPost-sales strategiesRecommendations for effective segmentationIdentifying key customer milestonesEmbracing failure as a leaderSome journeys remind us how powerful change can be, and Emma's story is one of them. This is an episode worth hearing, so don’t miss out - tune in now.Follow Emma!Emma’s website.This episode was brought to you by Deployflow.__________________________________________________About Women in Customer Success Podcast:Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Follow:Women in Customer Success Website - https://www.womenincs.co/podcast LinkedIn - linkedin.com/company/womenincsHost Marija Skobe-PilleyLinkedIn - https://www.linkedin.com/in/mspilley/Check out our Courses:The Revenue CSM  - https://womenincs.co/the-revenue-csm