136: Accelerating B2B Commerce Transformation

How Agents Are Driving Operational Efficiency in B2B Commerce Featuring Derek Neff, Studio Science Derek Neff discusses how agentic commerce is transforming B2B buying through conversational AI, predictive purchasing, and operational efficiency. He shares how brands are using intelligent commerce experiences to simplify reordering, improve customer service, and create faster, more personalized buying journeys for dealers, service teams, and customers alike.   Manufacturing's Digital Future: How Agents and LLMs Are Transforming B2B Featuring Shane Smyth, Saltbox Shane Smyth explores how manufacturers are modernizing legacy commerce systems with AI-powered search, self-service buying experiences, and intelligent product configuration. The conversation highlights how agents can simplify complex B2B processes such as warranty claims, replacement parts, and post-purchase support while helping manufacturers deliver more efficient, scalable customer experiences.   The Concierge Experience: Agentic Commerce in Luxury and B2B Featuring Trish Myers, Account Executive with Salesforce Trish Myers explains how agentic commerce is creating personalized, concierge-style shopping experiences across both luxury retail and B2B commerce. She shares how AI agents are helping brands accelerate the path from product discovery to purchase through conversational recommendations, cross-channel support, and more intuitive customer interactions. Show Highlights: Agentic commerce and the future of AI-driven buying experiences Conversational AI for B2B ordering and customer service Manufacturing digital transformation with intelligent commerce platforms Search-first commerce experiences powered by LLMs and agents Warranty claims, replacement parts, and post-purchase automation Personalized luxury and retail shopping with AI concierge experiences Unified data, operational efficiency, and scalable commerce innovation Follow and Review: We'd love for you to follow us if you haven't yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We'd love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select "Ratings and Reviews" and "Write a Review," then a quick line with your favorite part of the episode. It only takes a second, and it helps spread the word about the podcast. *** Episode Credits If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.