EPISODE · Apr 22, 2024 · 20 MIN
136. Good and Bad Customer Service in the Dive Industry
from Scuba Shack Radio · host Jeff Cinciripino
How would you rate customer service across the dive industry? How do you define good customer service for a dive operator, dive shop, or dive resort? Listen to an example of very poor customer service that we recently experienced plus some examples of how we think about good customer service Plus Wet Notes provides updates on The DIVE BOAT act The FISHES act Orca Torch ZD710 pricing and new products Scuba Diving Magazine's 10 best wetsuits Shearwater Research's new website Update on the April 3rd cave diving fatality DEMA Show registration opens
What this episode covers
How would you rate customer service across the dive industry? How do you define good customer service for a dive operator, dive shop, or dive resort? Listen to an example of very poor customer service that we recently experienced plus some examples of how we think about good customer service Plus Wet Notes provides updates on * The DIVE BOAT act * The FISHES act * Orca Torch ZD710 pricing and new products * Scuba Diving Magazine's 10 best wetsuits * Shearwater Research's new website * Update on the April 3rd cave diving fatality * DEMA Show registration opens
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136. Good and Bad Customer Service in the Dive Industry
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