136. Ilya Frangos, Galine, Frye, Fitting & Frangos - Systems and Checklists: Level Up The Client Journey

With over 75 years of combined experience in personal injury settlements, arbitrations awards, and trial verdicts the California-based Galine, Frye, Fitting & Frangos has customer success down to a science. Partner Ilya Frangos has successfully tried cases to verdict and obtained multiple six and seven-figure settlements. But for Ilya - it's not about the money. He knows that what his clients really want is to feel a little more whole again. It is his commitment to the well-being of his clients that guides his decisions. Today we discuss his time as a JAG officer and what the military taught him about running a firm, establishing trust with clients and employees, and how to replicate an excellent client journey. We also discuss getting ahead by giving back. Whats in This Episode? Who is Ilya Frangos? What did he learn as a JAG officer for 5 years in the California state military reserve? How can firm owners best establish trust with their employees? Why is it important to keep in touch with clients even when there is nothing to report? How can checklists help replicate a successful client journey? How can firms better integrate with the communities they serve? What values drive the firm?