138. Client Experience Series: In-Destination Management & Post Travel Follow Up

This episode wraps up the Client Experience Summer Series with a deep dive into in-destination management and post travel follow-up. Robin and Jennifer share strategies for setting healthy boundaries with clients while they're traveling, so you can deliver high-touch service without feeling glued to your phone. From crafting a powerful pre-travel email to offering in-destination communication as a premium service, you'll hear how to create a smooth client experience that doesn't sacrifice your sanity. They also talk through the best ways to gather feedback post-trip, including how to time your requests for testimonials and turn client praise into content that builds trust and attracts new business.   Download the Tech Stack Checklist: https://www.tiquehq.com/tech-stack?utm_source=Podcast+Episode+138&utm_medium=Podcast+Shownotes&utm_campaign=Tech+Stack     Today we will cover:  (02:10) What to include in your final email  (05:45) Setting client expectations and communication  (10:10) Handling high-risk trips and pre-departure calls  (14:25) In-destination communication strategies  (22:45) When and how to offer premium services and upgrades  (28:40) Why the timing of your feedback request matters  (32:20) How to ask for a testimonial  (36:55) Ways to repurpose client feedback   Also mentioned in the episode: Seven Figure Sales Episode 91. What You Wish You'd Always Known About Booking Airfare with Lary Neron ClickUp Business Hub Template           JOIN THE NICHE COMMUNITY   VISIT THE TEMPLATE SHOP   EXPLORE THE PROGRAMS   FOLLOW ALONG ON INSTAGRAM @TiqueHQ         Thanks to Our Tique Talks Sponsors:  Check out Moxie & Fourth: Email marketing for travel advisors  Stay cool this summer with Cozy Earth! Cozy Days Discount: Get 40% off with code COZYTIQUE from July 29-August 05