EPISODE · Sep 20, 2017 · 32 MIN
139: Kendall Lyman: What is your change process
from Fast Leader Show | Customer Experience Leadership
Kendall Lyman was a new consultant working in the oil industry. He was a strategist working with executives looking at the market and competitive analysis. As Kendall worked to implement change, he continually ran into problems at the individual level. That’s when Kendall analyzed something different that helped him get over the hump.
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139: Kendall Lyman: What is your change process
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