14. Gamification and AI are Rewriting Insurance Forever

How are AI and gamification reshaping the future of insurance in the UK? In this episode of From Pain Point to On Point, host Britt sits down with SalesScreen’s Sales Manager, Harry Hindess, to break down the top trends and insights from ITI UK 2025.We dive into: How AI is being adopted across pricing, risk assessment, and automation – The growing need to engage Gen Z and millennial employees in insurance – Why gamification is becoming a key strategy for motivation and retention – Real stories and trends directly from the ITI UK 2025 conference floorWhether you’re in insurance, tech, or sales leadership, this conversation reveals what’s ahead and how you can prepare for the next wave of innovation.Best Moments:(00:00) Emerging Trends in the Insurance Industry(07:07) The Role of AI in Insurance(11:59) Gamification: Engaging the New Generation(23:56) Future of Insurance: Embracing ChangeGuest Bio: Harry Hindess is a seasoned Sales Manager at SalesScreen, known for his insightful perspectives on the intersection of gamification and AI in the insurance industry. With a keen eye for emerging trends, Harry recently shared his experiences from the ITI UK event, highlighting the transformative impact of technology on traditional insurance practices. His expertise in sales and passion for innovation make him a valuable voice in discussions about the future of insurance.