141 - Challenges of Building a Customer Success Team with Kristen Hayer

In this podcast episode, your host Doug Noll talks to Kristen Hayer, the founder and CEO of The Success League. She shares her journey from working in corporate America to starting her own business. Their discussion revolves around customer success, the challenges of building a customer success team, and the metrics used to measure success. Kristen also discusses the importance of leadership development and her passion for helping female leaders in the tech industry. The conversation also covers the significance of type two listening, which focuses on understanding the speaker's perspective, especially in difficult conversations. Kristen's involvement in the Prison of Peace project, teaching deep reflective listening to incarcerated individuals, is also highlighted.To learn more about Kristen's work, click HERE and HERE.Think you'd be a great guest on the show? Apply HERE.Want to learn more about Doug's work? Check out his website at https://dougnoll.com.