#142: Dr. Bob Grossman, CEO of NYU Langone Health — Create accountability

Today’s guest is Dr. Bob Grossman, the CEO of NYU Langone Health.  When he took over in 2007, the hospital had a structural deficit, run-down facilities,  and a team that wasn’t really tuned into a bigger vision. Today, they’re ranked as the number three hospital in the U.S. He’s grown their revenue from $2 billion to $11 billion. And they’re studied as THE model of how to run a patient-centered, successful health organization. You’ll hear how it happened in this conversation. And as you might expect, Bob shares a lot of wisdom about culture and vision and all that good stuff. But you need more than that to make big things happen.  You need accountability – because that’s how you make sure those big ideals are actually showing up in the work day to day. If you want your team performing at the highest level… If you want them to really own their actions and decisions … Then listen to this episode and see how to create more accountability for your organization. You’ll also discover: How to turn a lack of experience into a massive leadership advantage The importance of early, swift action in a new position The #1 ingredient that’s missing in a dysfunctional workplace How to lead through a crisis How Bob communicates with his team – and the surprising response it’s gotten The 50-year-old problem Bob addressed that changed everyone’s daily workflow  Take your learning further. Get proven leadership advice from these (free!) resources: The How Leaders Lead App: A vast library of 90-second leadership lessons to stay sharp on the go  Daily Insight Emails: One small (but powerful!) leadership principle to focus on each day Whichever you choose, you can be sure you’ll get the trusted leadership advice you need to advance your career, develop your team, and grow your business.