142 | Navigating Accountability for Values | Karen Jones & Karen Hackett

Summary  In this episode of the Building Better Cultures podcast, Scott McInnes discusses the challenge of accountability for values with guests Karen Jones and Karen Hackett. They explore the importance of articulating and embedding organizational values, the role of managers in fostering a culture of accountability, and the potential pitfalls of weaponizing values in the workplace. The conversation also touches on the significance of onboarding processes and the need for open communication and feedback within organizations.    Takeaways  Accountability for values is a significant challenge for many organizations.  Values must be articulated and understood to be effectively lived.  Creating a culture of feedback is essential for accountability.  Managers play a pivotal role in releasing the energy of their teams.  Onboarding processes should embed values from the start.  Psychological safety is crucial for open conversations about values.  Values can be weaponized, leading to defensiveness in feedback.  Organizations need to be bold about their current culture and desired future state.  Storytelling can help connect employees to organizational values.  Time is a critical factor in enabling managers to engage with their teams.    Chapters  00:00 Introduction to Accountability for Values  01:24 Understanding Organizational Culture  04:18 Insights from the Mind the Gap Report  06:19 Bringing Values to Life  11:03 Accountability in Practice  17:17 Weaponization of Values in the Workplace  22:16 Building a High-Performance Culture  24:53 The Role of Managers in Organizational Success  30:01 Empowering Middle Managers  37:22 The Importance of Storytelling in Leadership  37:49 Effective Onboarding Practices