144. James Hagerty - Chief Lending Officer - Washington Trust

The Resilient Leader's Journey Podcast focuses on navigating challenging currents of growth & change. In this episode, Jim Hagerty shares his insights on leadership, community service, and the importance of empathy in guiding organizations. He discusses his experiences in banking, the challenges faced during the Great Recession, and the significance of communication and trust in leadership roles. Jim emphasizes that self-confidence is a learned trait developed through experience and reflection, and he draws parallels between leadership lessons and fictional characters, highlighting the impact of storytelling in understanding leadership dynamics.  Chapters 04:03 The Importance of Community Involvement 06:45 Empathy in Leadership 12:49 Building Self-Confidence in Leadership 15:47 Navigating Change and Risk Management 21:45 Leading Through Uncertainty