#144: Transforming Customer Service with AI

What this episode covers

In this episode, Jake Burns, AWS Enterprise Strategist, and Cristina Fonseca, VP of Product in charge of AI/ML at Zendesk, share insights on the optimal implementation of AI in customer experience, underscoring the importance of striking a balance between automation and human interaction. Cristina explores the potential of AI to elevate customer journeys, from refined searches to personalized responses, while prioritizing human assistance for intricate cases. The episode delves into AI's transformative prowess across diverse industries and underscores the collaborative synergy between human ingenuity and technological advancements, steering AI towards positive impact.

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Frequently Asked Questions

How long is this episode of AWS Executive Insights?

This episode is 30 minutes long.

When was this AWS Executive Insights episode published?

This episode was published on September 5, 2023.

What is this episode about?

In this episode, Jake Burns, AWS Enterprise Strategist, and Cristina Fonseca, VP of Product in charge of AI/ML at Zendesk, share insights on the optimal implementation of AI in customer experience, underscoring the importance of striking a balance...

Can I download this AWS Executive Insights episode?

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