EPISODE · Nov 15, 2017 · 30 MIN
147: Tim Perek: It was a stump the chump moment
from Fast Leader Show | Customer Experience Leadership
Tim Perek carried his journey map and personas into a c-suite meeting with all of his research and data. He walked them through all of the ideation and through the prioritization. Then his moment of truth came when an executive asked a key question. That’s when Tim learned the key to delivering value with his customer experience program.
What this episode covers
Tim Perek carried his journey map and personas into a c-suite meeting with all of his research and data. He walked them through all of the ideation and through the prioritization. Then his moment of truth came when an executive asked a key question. That’s when Tim learned the key to delivering value with his customer experience program.
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147: Tim Perek: It was a stump the chump moment
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