149 - It's Not You, It's Them: The Art of Being Tenacious and Not Giving Up

Text us your questions and thoughts!What does the Renaissance have to do with customer success?More than you think.Caroline Lambie, Manager of Customer Success EMEA at Contentful, joins us to connect Renaissance breakthroughs with today’s AI rush, showing how a creative mindset can humanise products, shape better journeys, and protect the soul of the work.We explore how a creative mindset can humanise technology, from Renaissance perspective to AI, and trace Caroline’s winding path through web startups, the charity sector, and customer success leadership. Along the way, we confront layoffs, age bias, flexible work, and the value experienced talent brings to modern teams.In this episode, we talk about:Art history parallels that illuminate today’s tech shiftsFears and boundaries for AI in creative workTrade‑offs of career breaks and parenting choicesGlobal models for flexible, family‑friendly workSurviving layoffs and a crowded job market (& tactics for sharper interviews)Spotting and countering age bias in hiringFrom Renaissance art to AI (yes, really), this conversation might just change how you think about innovation in customer success.💚 This episode is brought to you by Deployflow: https://deployflow.co/___________👉 Follow Caroline: https://www.linkedin.com/in/carolinealambie/👉 Learn more about Contentful: https://www.contentful.com/👉 Learn more about Deployflow & P-Suite by Deployflow and get a quick squad estimate at: https://deployflow.co/p-suite/__________________________________________________About Women in Customer Success Podcast:Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Follow:Women in Customer Success Website - https://www.womenincs.co/podcast LinkedIn - linkedin.com/company/womenincsHost Marija Skobe-PilleyLinkedIn - https://www.linkedin.com/in/mspilley/Check out our Courses:The Revenue CSM  - https://womenincs.co/the-revenue-csm