15 Secrets of Le Gavroche’s 57 Year Success - Michel Roux Jr.

 Today’s poddy is sponsored by Square. Square is the all-in-one restaurant tech platform designed to streamline operations and give hospitality business owners the time back to focus on growth. Square is Big In Restaurants - which is the name of its latest UK marketing campaign - offering everything you need for day-to-day service, including Square’s payments, point of sale and reporting capabilities. Whether you’re a single-location FSR, a multilocation QSR, a bar or a multi-concept restaurant, improve the flow of orders and find more ways to keep profit in your pocket. For more information visit  👉 squareup.comThis episode needs no introduction.Michel Roux Jr. is a LIVING LEGEND.We dive deep into the business side of running one of World’s most successful restaurants, Le Gavroche.EnjoyON THE MENU:Albert Roux’s Brutal Honesty Rule: “people are too scared to be brutally honest with their staff”How to become World Class at LITERALLY anything… “what you practice in private, you’re praised for in public”How to manage geniuses with egos - Gordon Ramsay, Marco Pierre White, Marcus WareingWorkhorses + Egos = Effective Team.. “partner egos with introverts to get the best of your team”Le Gavroche’s Symphony of Service Rule… “every employee must work in every job to understand the total knowledge knowledge”Head Chefs Must be Pot washers… “every employee must work in different jobs to understand the knowledge of the whole team”Polish Your Shoes Rule… “be proud of what you do. how you do one thing is how you do everything”Le Gavroche’s famous Champagne Board Meeting Principles: Be all over your numbers + constantly ask how can we make this better?Dinner Jacket Rule “Reinvention” Rule: constantly adapt + reinvent as culture changesEmbrace Hardship. Hardship breeds fulfilment.Hug Your Friends + Call Your Parents Rule. Your Work isn’t everything.Ernest Sheckleton “By Endurance We Conquer”… Don’t Find Your Career. Find Your Way of Life. Way of Life = Longevity.Guest vs. Customer Rule… “there’s a big difference between a guest and a customer”… different framing + words = different behaviours.