150 - Building Customer Success Skills That AI Can’t Replace

Text us your questions and thoughts!What if the fastest way to elevate your career is to get more human as you get more technical? We sit down with Tamara Kempf, Regional Director, EMEA Customer Success at AppDynamics (a Cisco company), to unpack her career built on curiosity, grit, and the kind of EQ that technology can’t replace. We trace her journey from science student to landing a first job at Bloomberg to now Cisco Customer Success leader, turning setbacks into growth, and using AI where it counts without losing the human edge. You’ll hear practical stories of how to save days of work, coach teams with empathy, and hire for skills that last.In this episode, we talk about:Lessons from Bloomberg on customer advocacy without authorityIntegrating a startup culture into Cisco's Customer Success teamPragmatic AI use cases that compress a full day's work into minutesHow to create a safe culture to experiment and share failuresRedefining productivity as making time to be humanThe secret to being a great leaderIf you’re navigating customer success, leadership, AI adoption, or all three, you’ll find tactics you can try today and a mindset that lasts. Subscribe, share with a teammate, and leave a review to help more people discover conversations that move careers forward.💚 This episode is brought to you by Deployflow: https://deployflow.co/___________👉 Follow Tamara: https://www.linkedin.com/in/tamarakempf/👉 Learn more about AppDynamics: https://www.linkedin.com/company/appdynamics/👉 Learn more about Deployflow & P-Suite by Deployflow and get a quick squad estimate at: https://deployflow.co/p-suite/__________________________________________________About Women in Customer Success Podcast:Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Follow:Women in Customer Success Website - https://www.womenincs.co/podcast LinkedIn - linkedin.com/company/womenincsHost Marija Skobe-PilleyLinkedIn - https://www.linkedin.com/in/mspilley/Check out our Courses:The Revenue CSM  - https://womenincs.co/the-revenue-csm