151 - Why excellent customer service is vital for a high‑performing law firm

My next guest is Mike Leeman, Managing Partner at Bell Lamb & Joynson Solicitors, an award‑winning law firm with a 204‑year heritage and offices across Liverpool, Runcorn, Maghull, Warrington and Ashton‑in‑Makerfield.Mike is committed to leading the strategy behind the firm's growth while maintaining operational excellence and keeping client care front and centre.Under his stewardship, the firm continues to modernise service delivery, and since becoming Managing Partner in 2019, he has overseen a 20% annual growth in turnover.Mike has also gained national recognition for providing private client services to thousands of clients each year, with his firm recognised in The Legal 500 for criminal defence, over 2,200 5-star online reviews, and multiple awards across various departments.Today, we’re covering why exceptional customer service is the heartbeat of a high‑performing B2C law firm and the practical steps owners can take to embed this ethos in every client interaction.Bell Lamb & Joynson Solicitors: https://www.bljsolicitors.co.uk/About Myerson Connections:Myerson Solicitors is a 100% employee-owned independent law firm based in Altrincham, Greater Manchester.Myerson supports many other law firms across the country daily through its referral network, Myerson Connections.Not only does Myerson help other law firms with referrals, but it also provides free peer-to-peer education, knowledge sharing and practice management support.Discover more at myerson.co.uk/connections.About Dan:Currently, Dan is seeking a London Law Firm turning over £1.5M to £6M to invest in, so if you are interested in receiving investment to grow or sell your law firm or know someone who might be, please contact Dan on: [email protected] can also show you strategies that have increased his clients' law firm revenues by 15% to over 300% in one year while reducing their workload by more than half.To find out more about Dan and his programs, click here: https://www.danwarburton.com/Or add Dan on LinkedIn here: https://www.linkedin.com/in/authordanwarburton/Proudly edited with finesse by Mike at Making Digital Real ✨