#152 Come prevenire la sindrome di Asterix nel servizio clienti

from Customer Service Culture · host Paolo FABRIZIO

Nella mia attività di consulente incontro customer service manager di varie imprese e settori. Spesso non nascondono che il ruolo e l'apporto del customer service sono sottovalutati in altre aree aziendali. Quando i 'ma noi' e 'ma voi' prevalgono, il servizio clienti si comporta come il famoso villaggio gallico assediato dai Romani. Ti illustro questa dinamica ricorrente aiutandoti a prevenirla.

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This episode is 18 minutes long.

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This episode was published on June 19, 2019.

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