#152 How a Bad Attitude in the Service Bays Can Make Car Repair Go Horribly Bad

With over 1,000,000 automotive service bays in operation across the country and over 250 million vehicles that require service, the critical technical training and investment of specialized tooling and software are important factors to servicing the public's motoring fleet efficiently. What about garage culture? In many independent or dealership garage environments, the positive culture and attitude of technicians can mean the difference between failing miserably with productivity and efficiency and ultimately contributing to less than stellar service for the automotive consumer, or delivering the highest quality service experience for the customer. Dr. Passante, CEO & President of The Organizational Development Group, joins us to discuss simple ways we can affect a change in attitudes and behaviors that will grow and sustain a strong winning culture for success.