152: Sonya Nash • Home Grown Customer Service Training

from DMOU: Destination Marketing Organization University · host dmou

On this edition of DMOU, travel with us to Shipshewana, Indiana…where roughly half the population (and a big part of the destination’s allure) aren’t online. Sonya Nash shares insights into her community’s Amish Culture and how her DMO has developed a home-grown, customized customer service program that meets the unique needs of her community, from hospitality to pharmacies, that graduated their first class earlier this year. Plus, a Bonus Round Question that shines a light on Sonya’s record-breaking turn at a McDonald’s Drive-thru. Join us.

Episode metadata supplied by the publisher feed · Published Sep 17, 2024

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152: Sonya Nash • Home Grown Customer Service Training

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