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152 - The customer isn't always right | Ft. Monique Richardson episode artwork

EPISODE · Jun 10, 2021 · 37 MIN

152 - The customer isn't always right | Ft. Monique Richardson

from Team Guru Podcast · host Team Guru: Leadership, Team Development, Professional Development, Organisational Development

For generations, commerce has been shaped by a guiding principle: “the customer is always right.” Today, difficult customer interactions are seeing a recent spike for a variety of reasons. In a service industry facing the new reality of our times, maintaining a positive environment by managing customer behavior is a focal point. Against this backdrop, Monique Richardson wrote “Managing Difficult Customer Behaviour: A Practical Guide to Confident Conversations.” Today, she provides real-world insight on wrangling unruly visitors.

What this episode covers

For generations, commerce has been shaped by a guiding principle: “the customer is always right.” Today, difficult customer interactions are seeing a recent spike for a variety of reasons. In a service industry facing the new reality of our times, maintaining a positive environment by managing customer behavior is a focal point. Against this backdrop, Monique Richardson wrote “Managing Difficult Customer Behaviour: A Practical Guide to Confident Conversations.” Today, she provides real-world insight on wrangling unruly visitors.

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152 - The customer isn't always right | Ft. Monique Richardson

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How long is this episode of Team Guru Podcast?

This episode is 37 minutes long.

When was this Team Guru Podcast episode published?

This episode was published on June 10, 2021.

What is this episode about?

For generations, commerce has been shaped by a guiding principle: “the customer is always right.” Today, difficult customer interactions are seeing a recent spike for a variety of reasons. In a service industry facing the new reality of our times,...

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