#153 - AI In Customer Service with Hatch and Chris Bache

Join John Wilson in this special episode of Owned and Operated, with guest Chris Bache, CEO of Hatch, sharing insights on how Hatch software has transformed AI in customer service and the power of the SMS campaign. He explains how AI can streamline customer follow-ups and improve response rates by automating initial contacts. Chris also discusses the evolution of Hatch, starting as a small company to becoming a major player in the industry, helping over 2000 businesses optimize their sales processes. A SPECIAL THANKS TO HATCHTurn communication into conversion with Hatch and its AI Agents, ready to handle follow-ups, reminders, email blasts, and more for your home service business. Save employee hours and book more leads with the power of Hatch.Learn More About Hatch Here00:00 Introduction01:14 Guest Introduction: Chris Bache from Hatch01:44 The Evolution of Hatch04:16 Defining Rehash and Best Practices05:11 Implementing a Rehash Program07:36 Success Stories and Real-World Applications13:15 Optimizing Messaging and Compliance17:53 AI in Customer Interaction19:59 Future of AI and Business Logic20:24 Leveraging AI for Business Growth24:09 Final Thoughts and Contact InformationEpisode Hosts: 🎤John Wilson: @WilsonCompanies on XJack Carr: @TheHVACJack on XEpisode Guest:Chris Bache: On LinkedInLearn more about Sagan Passport and what it can do for your business hiring needsSend Us Mail!More Ways To Connect with O&OJohn's Podcast YouTube ChannelOwned and Operated Newsletter Bonus Videos From JohnLeave a ReviewJohn Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.