#153 - Student Spotlight: Retention is the New Attraction with Becca Jermy

In this episode of the Heads Together podcast, I'm thrilled to be joined by Becca Jermy, a standout recent graduate from the Coaching Business Academy.Becca, a communications coach for entrepreneurs, shares her expertise on building authentic client relationships and emphasises the often-overlooked importance of client retention. Drawing from her experience in leading her own successful wellness business, Becca reveals powerful techniques to enhance your client service. We dive into the significance of personalised client care, effective communication, and the essential ingredient of transparency.Whether you own a fitness business or any other form of enterprise, Becca's insights offer valuable takeaways to improve your client retention strategies. Get ready for a conversation that will have you rethinking your approach to customer service!If you'd like to explore whether The Coaching Business Academy is YOUR perfect next step, book a call with me: https://go.oncehub.com/CoachingBusinessAcademyFind out more about Becca:WEB: https://beccajermy.com/resources/INSTA: @beccajermy_coachingLI: www.linkedin.com/in/becca-jermyFB: https://www.facebook.com/beccajermycoachingRead Becca's super helpful blog on client retention: https://beccajermy.com/2025/04/10/client-retention/03:06 Becca's Journey to Coaching05:44 The Importance of Client Retention08:27 Effective Communication and Customer Service24:34 Handling Difficult Conversations  This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit gillmoakes.substack.com