155. Trust Management Through Communication: Strengthening Teams and Elevating Experiences

Effective communication is the foundation of organizational success. In this talk, Dr Sherrie Tennessee explores how internal clarity and external care shape workplace culture, team performance, and customer experience. We'll look at practical strategies to improve communication, enhance service excellence, and build high-performing environments across hospitality, business, and education sectors, focusing on how intentional communication strengthens relationships, reduces friction, and drives sustainable results.Dr. Sherrie Tennessee has an MBA, a PhD, and more than 20 years of leadership experience across top hospitality brands in the U.S. and abroad. As an educator, author, and business owner, she specializes in communication, service excellence, and organizational development. Dr. Tennessee equips teams with actionable strategies that strengthen culture, elevate performance, and create meaningful guest experiences across hospitality, business, and education sectors.