🌴157. Chat coming in hot

I just wrapped up a webinar for a long-time client — an organisation that delivers live, critical, and completely anonymous support via webinars.That’s right. No faces. No names. Just silence... and a flurry of comments in the chat.So how do you respond when the comments start rolling in — especially when the stakes are high and the people on the other side might be feeling overwhelmed, unseen, or unheard?Today, I share the 4 archetypes I’ve created to explain the choices we have when responding to chat — in real-time, whether you're on a livestream, hosting a masterclass, or even navigating in-person Q&A.🌀 The Fog – You miss the moment 👀 The Birdwatcher – You see it, let it fly 👂 The Listener – You acknowledge, but don’t fix 🗺 The Guide – You go there, with intentionWe also talk:When verbatim responses can be powerfulThe risk of paraphrasing (and how to check in)Why sometimes, the most generous thing is to not engageHow time and engagement form a decision-making matrix when you’re liveIf you ever find yourself juggling incoming comments with a tight run sheet, this one’s for you.Let me know which archetype you default to — and if you’ve found any hacks for managing emotional or high-stakes chat in live sessions.Speak tomorrow!Pre-order my new book WORK FAME and get featured on the Wall of Work FameSign up for free for my best articles every week: Work Fame.Show notes for every episode at https://podcast.leannehughes.comLet's connect on all the channels:Leanne Hughes on LinkedInLeanne Hughes on InstagramVisit my website: leannehughes.comEmail me: [email protected] you like to deliver your own private podcast feed to your audience? Sign up for a free trial today at Hello Audio.