158: Darrin Poole: It was a challenge to my leadership

from Fast Leader Show | Customer Experience Leadership

Darrin Poole was challenged as a leader. He had to engineer a mindset shift. He suspended the normal drills and implemented a game changing tactic that dramatically changed their performance and helped everyone get over the hump.

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This episode is 32 minutes long.

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This episode was published on January 31, 2018.

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