16 | Agency Explained: Who Actually Represents You in a Real Estate Deal?

Most people think if they’re working with an agent… they’re represented.But in real estate, that’s not always the case.In this episode of Espres-sold, we break down one of the most misunderstood — and most important — concepts in buying and selling property: agency.Because who represents you directly impacts:The advice you receiveThe protection you haveAnd the outcome of your transactionWhat “agency” actually meansWhy hiring an agent creates a legal relationship — and what that really entitles you to as a client.The 6 fiduciary duties your agent owes youIncluding confidentiality, full disclosure, and undivided loyalty — and why these aren’t just nice-to-haves.What happens when you call the listing agentThe three possible scenarios:Being referred to another agentBecoming a “customer” (not a client)Entering transactional brokerageCustomer vs. client: what’s the difference?Why “customer status” means limited protection, limited advice, and no true advocacy.Transactional brokerage explainedWhy one agent representing both sides of a deal may sound efficient — but can create grey areas, conflicts, and reduced protection.The risks of not having your own representationFrom weak negotiation to missed details and misaligned communication.What buyers and sellers should do insteadHow to ensure you have true representation — and why it matters more in today’s market than ever.Just because someone is helping you…does not mean they are representing you.And in real estate, that difference matters.