16 - Bob Rusch | Mighty Process Server

In this episode of Process Server Daily, host Mighty Mike Reid interviews Bob Rusch, a Chicago process server and private detective with 17+ years in the field and owner of Windy City Process. Bob shares wild stories from early in his career—including a trade show foot chase and a complaint filed after a late-night serve—then explains the importance of assessing situations and staying within legal boundaries. He also recounts one of his most memorable "creative" serves at a local wrestling event, talks about expanding into e-filing services, and gives practical advice on business growth, safety through communication, and using software like ServeManager to streamline operations. 00:00 Introduction to Process Server Daily 00:40 Meet Bob Rusch + Windy City Process background 02:10 How Bob got started in process serving 05:05 Working with ServeManager / industry software experience 07:10 Worst experience #1: trade show chase at McCormick Place 09:05 Worst experience #2: late-night serve → complaint filed 12:00 Key takeaway: assess the situation + don't escalate 14:10 Greatest experience: serving a defendant at a wrestling event 18:10 Biggest satisfaction: relationships + community in the industry 20:10 What Bob's working on now: mandatory e-filing + new services 22:10 Rapid fire: skip tracing tools + defense (conversation, walk away) 25:10 Rebuilding from scratch: business cards + courthouse networking 26:45 Greatest advice: don't cut corners + lead by example 27:30 Recommended software: ServeManager + automation benefits 28:20 How to connect with Bob + closing wrap-up