#16 Driving growth with customer success - Eddie Reynolds, Strategic RevOps Consulting for B2B SaaS

from RevOps Lab · host Weflow

We are talking with Eddie about the importance of customer success - from implementing processes to create onboarding, to expansion, and renewal. What you’ll learn in this episode: How to manage and forecast the customer success pipeline What is the current state of RevOps? Where are opportunities for companies? You can find more information about Eddie here: https://www.linkedin.com/in/edwardreynolds/ RevOps Letter: https://www.getweflow.com/revopsletter Janis on LinkedIn: https://www.linkedin.com/in/philippstelzer/ Philipp on LinkedIn: https://www.linkedin.com/in/janiszech/ Weflow: https://www.getweflow.com/ Marker: (00:00:00) Introduction (00:02:39) How do you define RevOps and what strategy does this mean for you? (00:04:46) What are the problems in customer success right now? (00:08:37) What are best practices in the onboarding-process? (00:14:18) What were the biggest changes in customer success in the last 12-18 months? (00:18:13) Is there a playbook to stay on track the whole year in the usage-process? (00:23:35) How do you do pipeline management for expansion of renewal-opportunities? (00:28:13) What else is important when thinking about customer success? (00:31:57) What does growth look like in the next couple of years?

Episode metadata supplied by the publisher feed · Published Feb 13, 2024

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#16 Driving growth with customer success - Eddie Reynolds, Strategic RevOps Consulting for B2B SaaS

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