#16 - Matt Dixon

For today's very interesting guest, we have none other than Matt Dixon who is a wall-street journal best-selling author of a series of books, including the most recent book - the JOLT effect. He is also a frequent contributor to Harvard Business Review and the founding partner of DCM Insights. Matt is a research and data science expert with a lot of knowledge of customer experience and customer behaviours. So in this episode, we’ll get a chance to learn more about his inspiring career journey as well as some insights into his latest book. Send Talent Talks a message!