16. Own the Customer Experience with Katie Mares

Katie Mares knows first-hand the challenges brands have when launching & maintaining their brand from customer acquisition through in-person interaction. Using her experiences as a Chief Operational Officer, building company infrastructure, and designing customer experience programs, Katie is now a leading voice inspiring positive, actionable change for Permashield USA. Main Takeaways: How Businesses Can Start Creating and Measuring Customer Journeys Breaking the Script Through Service and Experience Capturing the Attention of the World’s Most Influential Consumer Be sure to check out full show notes at https://innovationmeetsleadership.com/resources. You can connect with Katie on LinkedIn, Instagram, Facebook, Twitter, or visit her website. These are proven solutions to advance your innovation process. Check out our website innovationmeetsleadership.com or connect with us on Instagram or Facebook @innovationmeetsleadership Don't forget to subscribe and leave a 5-star review. Let’s go transform something!