#16: Tim Ryan, PricewaterhouseCoopers US Chair & Senior Partner—Listen to Different Perspectives

Today’s guest is Tim Ryan, US Chair and Senior Partner of PricewaterhouseCoopers, one of the top accounting and consulting firms in the world.  You don’t get elected to this kind of position if you’re not absolutely at the top of your game. And Tim sure is. He is one of the smartest guys around.  But that does not mean he has all the answers. In fact, in his words, he “drives himself crazy with listening.” He’s always seeking out more data points and drawing out differing perspectives. It’s really at the heart of how they serve their clients and formulate strategy. And that willingness to listen has also empowered him to make some really bold decisions.  Right after he was elected to his role in 2016, there was a tragic, racially charged shooting in Dallas. Tim listened to his employees’ rousing response. And it motivated him to drastically shift his entire leadership strategy to focus on racial injustice.  That’s the big leadership lesson waiting for you today. When you know how to listen to different perspectives, you can make even the toughest decisions from a place that’s informed and empathetic. And that’s definitely the mark of a great leader. You’ll also learn: A practical blueprint for making diversity a real priority at your company The #1 thing to focus on when things feel scary or chaotic at work The 3 big trends every business needs to be dialed into right now What to do when you make a mistake (yes, this is the hard-won wisdom after the infamous Oscars blunder) Take your learning further. Get proven leadership advice from these (free!) resources: The How Leaders Lead App: A vast library of 90-second leadership lessons to stay sharp on the go  Daily Insight Emails: One small (but powerful!) leadership principle to focus on each day Whichever you choose, you can be sure you’ll get the trusted leadership advice you need to advance your career, develop your team, and grow your business.