161: Steven Keith: I really didn’t know how to fix it

What this episode covers

Steven Keith was hired by a creative agency to build their digital consulting practice. As Steven began to build his team, he was hiring people and managing the team in a culturally different way than the legacy business. It wasn’t working. The CEO sat Steven down and told him he needed to fix it fast. Ultimately, Steven found success by getting the entire agency to focus on this one thing.

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Frequently Asked Questions

How long is this episode of Fast Leader Show | Customer Experience Leadership?

This episode is 33 minutes long.

When was this Fast Leader Show | Customer Experience Leadership episode published?

This episode was published on February 21, 2018.

What is this episode about?

Steven Keith was hired by a creative agency to build their digital consulting practice. As Steven began to build his team, he was hiring people and managing the team in a culturally different way than the legacy business. It wasn’t working. The CEO...

Can I download this Fast Leader Show | Customer Experience Leadership episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.