#163 Quando andare oltre per accontentare il cliente

from Customer Service Culture · host Paolo FABRIZIO

Nel customer service le procedure sono indispensabili pert evitare comportamenti contraddittori. A volte però è conviene andare oltre per accontentare il cliente. Come decidere? Ecco l'analisi di un caso concreto.

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This episode was published on February 11, 2020.

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