#163 Quando andare oltre per accontentare il cliente

from Customer Service Culture · host Paolo FABRIZIO

Nel customer service le procedure sono indispensabili pert evitare comportamenti contraddittori. A volte però è conviene andare oltre per accontentare il cliente. Come decidere? Ecco l'analisi di un caso concreto.

Episode metadata supplied by the publisher feed · Published Feb 11, 2020

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#163 Quando andare oltre per accontentare il cliente

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