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163: The People Behind the Products: Tech, Empathy, and Nonprofits: A Candid Conversation with Lauren Sheehan

EPISODE · Dec 14, 2023 · 31 MIN

163: The People Behind the Products: Tech, Empathy, and Nonprofits: A Candid Conversation with Lauren Sheehan

from What the Fundraising · host Mallory Erickson

Join us in exploring the insightful perspectives and invaluable experiences of Lauren Sheehan as she navigates the intersection of technology, empathy, and nonprofit impact. Meet Lauren Sheehan, the dynamic President of DonorPerfect, bringing a wealth of experience and enthusiasm to the world of SaaS computer software. With over a decade of leadership in the industry, Lauren has honed her skills in spearheading client service teams, demonstrating a remarkable ability to build and nurture high-performing teams. Her passion for serving customers and employees is evident in her compassionate approach, marked by empathy and a genuine commitment to excellence. Lauren's infectious energy and strategic mindset have played a pivotal role in shaping DonorPerfect's customer-centric ethos, making her a driving force behind the company's success.   In this episode, you will be able to: Explore Lauren's insights on AI, customer support, and the role of empathy in tech. Delve into the power of analogies and DonorPerfect's commitment to empowering nonprofits. Gain insights into training, customer satisfaction, and the need for impactful storytelling. Discover Donor Perfect's dedication as a true partner in the nonprofit community, going beyond software. Get all the resources from today’s episode here.  Connect with me: Instagram: https://www.instagram.com/whatthefundraising_ Facebook: https://www.facebook.com/whatthefundraising YouTube: https://www.youtube.com/@malloryerickson7946 LinkedIn: https://www.linkedin.com/mallory-erickson-bressler/ Website: malloryerickson.com/podcast Loved this episode? Leave us a review and rating here: https://podcasts.apple.com/us/podcast/what-the-fundraising/id1575421652 If you haven’t already, please visit our new What the Fundraising community forum. Check it out and join the conversation at this link. If you’re looking to raise more from the right funders, then you’ll want to check out my Power Partners Formula, a step-by-step approach to identifying the optimal partners for your organization. This free masterclass offers a great starting point

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163: The People Behind the Products: Tech, Empathy, and Nonprofits: A Candid Conversation with Lauren Sheehan

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