[164] Top Lessons from 25 Years Building a Successful MSP

In this episode, Richard Tubb speaks to David Brereton. David founded Myson Pages 25 years ago, while most of his peers were operating on a break/fix model. Today, he has 15 employees and supports SMEs with a range of IT requirements.David talks openly about how early challenges helped Myson become the company it is today and why they do managed services differently. He also shares the company culture and how they nurture talent.He explains how to support employees with personal challenges, and why he has a philosophy of ‘never recruit, always retain’.  Richard asks David why peer groups are so important to him, why he’s started using the EOS methodology and why the ‘Traction’ model works for MSPs as well as more traditional businesses. David tells Richard what he’s learned from colleagues at Zen Internet, who his mentors and inspirations have been, his legacy plans for Myson Pages and the charitable contributions the business makes.Mentioned in This EpisodeMyson PagesBroadband provider: Zen Internet Documentation solution: IT GlueTraction by Gino WickmanPeer group: SBSC North West and co-lead Robert GibbonsTubbTalk podcast: Why Personal Branding is Important for Standing out in the MSP CommunityTubbTalk podcast: Looking into the Mindset of a Successful, Modern MSPIT solutions provider: Aabyss Cloud marketplace: Pax8Mark Williams at Pensar (IT support)Tech apprentices supplier: Baltic ApprenticeshipsIT solutions provider: EnableCybersecurity distributor: BrigantiaDan Sullivan at Strategic CoachNeil GreatorexPeer group: CompTIA