165: How To Win Client Loyalty with Jonathan Low & Kevin Bees Profit Maximisation Expert

Jonathan Low centers his conference keynote speaking and leadership coaching work with organizations and senior executives to measurably improve their leadership effectiveness, growth development, and business performance, especially in the areas of Sales Performance, Service Quality, Leadership Communication, and Team Development. He believes that "Increased self-awareness accelerates professional relations and business success".   A Global Speaking Fellow, Certified Speaking Professional (CSP), Master Certified Coach (ICF MCC), and one of Asia's leading Sales, Service & Leadership Optimisers, and International Author, Jonathan has successfully delivered his high-energy, engaging, and transformational keynotes to audiences globally.   Jonathan has more than 25 years of in-depth executive experience in leadership, sales management, customer experience, and business resilience, working with executives and their leadership teams throughout Asia, the Middle East, Africa, Europe, and North America.   In today's episode, Jonathon Low shared: It is in his DNA to ask, "How can I be of service to others?" since his background was in hospitality. A question that led Jonathan into speaking and consulting was:  "Is there more I can do to better serve?"  Jonathan's Life-Changing Question: "What can I do to better serve it forward?" This question is inspired by the movie 'pay it forward'. How you can create a positive ripple effect and raise your own energetic vibration eg, Smile at someone else, you are giving them a gift.  If you get a smile back it is a bonus. A great example of how he served from the heart, and many years later, it opened the door to speaking and consulting work. How to optimize sales by winning clients' loyalty using the 'service' acronym: Service: Self-mastery - as a leader, you must lead yourself first before you can impact others Experience - what kind of experiences are you creating for clients so they want to come back Relationship - in what ways are you building the relationship? Value - 'serve it forward' to add value first (people don't care how much you know, but how much you care) Innovation - how can you add to the experience.. consider before, during, and after the engagement. Culture - How can you rally the team together (take ownership and accountability) Empowerment - how can you empower others to operate when you're not there? Habits that have led Jonathan to success:  Learning daily (30-60 mins every morning on a book summary) Gratitude journal, being thankful for every day Family - they are a great source of energy and help keep perspective  Contribute especially to "Together We Can Change The World," - an organization that helps empower children and women in different parts of the world.   Resources mentioned in this episode: https://www.GlobalSuccessLearning.net https://www.JonathanLow.net https://www.Linkedin.com/in/JonathanLow www.TWCCTW.org   Recommended Books Marshall Goldsmith books https://marshallgoldsmith.com/book/   If you would like more insights on profit maximization for your business, visit www.ProfitHive.com.au