166: Learning From The Service Led Industry

Many retailers are exploring adding or evolving services to help them evolve their business. And professional service businesses like hairdressers, beauty salons and restaurants have excelled and grown, taking up space in former retail units. To help us learn how you can excel with services, hear from Freddie Banks, Global Deputy General Manager for Kérastase, part of the L'Oreal Group. This is part of the Bunch Of Bankses mini-series where the host, Oliver Banks speaks to other insightful and interesting people named Banks - and this one is a bit of a special episode! This episode of the Retail Transformation Show podcast will:Give you a different source of inspiration for innovation.Identify the key trait of high service industries.Defining the "did you know" element of engaging customers.Explore key transformational elements in the professional services sector.Show notes at www.obandco.uk/166.