166 Luis Gonzales: Multicultural Managing & Difficult Conversations

Luis Gonzáles is a Master Facilitator for Fierce Inc. He is a communications consultant, coach, and trainer, with more than 25 years’ experience in helping improve business outcomes for organizations. He has successfully driven learning initiatives incorporating effective communication, cross-cultural communication, customer satisfaction and soft-skills training and has worked in India, Mexico and Brazil. #multiculturalism #international #internationalbusiness #employees #HR  In this episode, Audrey, Lee and Luis discuss:  ·      The top issues with intercultural communication ·      How to manage multicultural teams ·      Common communication misunderstandings among international professionals ·      How to have difficult conversations “I led a team of software engineers at Microsoft in India who were the help desk for large U.S. corporations. These were the cream of the crop. The Americans, the American side take things at face value, they don’t get curious and ask questions to get context, to get more facts. And my India tech guys and gals wouldn’t ask enough questions of the Americans.” – Luis Gonzales Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.    Connect with Luis Gonzales https://fierceinc.com/ https://www.linkedin.com/in/luisgonzales/     Connect with Manage Smarter Hosts ·         Website: ManageSmarter.com  ·         LinkedIn: Audrey Strong                                                            ·         LinkedIn: C. Lee Smith    Connect with SalesFuel:  ·         Website: http://salesfuel.com/  ·         Twitter: @SalesFuel  ·         Facebook: https://www.facebook.com/salesfuel/      Learn more about your ad choices. Visit megaphone.fm/adchoices