#167 - Hospitality Meets Eddy Tannous - Cultivating an attitude of excellence

Despite being a UK based podcast, we've now been downloaded in 137 countries, that's 70% of the worlds countries, which absolutely blows my mind (Still no Greenland though).So I thought it was a good idea to go hunt out a superstar from a different part of the world and found that in the form of the totally awesome Eddy Tannous, COO at Rotana Hotel Management.It was a chance meeting as Eddy was in London for World Travel Market and we met up in a public space in the stunning Kimpton Fitzroy London, as such it's a live environment so forgive the atmosphere at times.This chat is packed and we get through:-The FutureCab DriversStarting in FitnessDepartment Cross TrainingFinding the spark in Revenue ManagementBecoming a GMManaging Multiple BrandsEconomy v LuxuryGoals and AttitudeMoving into Regional RolesRotanaSaudi ArabiaInnovationThe Haircut IncidentEddy is a class act and there are so many amazing lessons all the way through our chat from someone who clearly cares deeply about Hospitality and the people who work within it.Enjoy!The GuestEddy Tannous is the COO of Rotana Hotel Managment Corporation. He has been working in the hospitality industry for the last 23 years, during which, he has been fortunate to grow through various entry level, managerial and leadership roles across several disciplines. His journey has taken him through hotel based, cluster and regional roles, both in commercial and operational fields. He believes that the most important catalyst for success in our industry is "People" and likes to build connections with people around him and unlock the full potential of the collective capabilities combined for achieving the best possible outcome from any situation. An approach he applies to his professional and personal life.LinkedIn - https://www.linkedin.com/in/eddy-tannous-643b7710/Instagram - @tannouseddyThe SponsorToday’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.Try RotaCloud’s time-saving tools today by heading to https://rotacloud.com/philThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy