167 - When Donors Get Angry (Difficult Conversations, Empathetic Listening): Andrew Robison

Ever faced a frustrated donor? If you've been fundraising for any length of time, chances are you've been on the receiving end of donor displeasure. Donor frustration comes in many forms - from upset letters and negative social media comments to exasperated responses when you reach out. Andrew and Rhen tackle these awkward situations with practical advice for becoming a supportive listener. Their key insight: when donors express frustration, it often stems from genuine care about your organization and a desire to see improvement. As a fundraiser, learning to separate a donor's anger from their feelings about you personally is essential for navigating these challenging interactions successfully.