#169 Il gap digitale tra cliente, manager e team

What this episode covers

Spesso associamo la parola divario al paragone tra noi, la nostra organizzazione e la concorrenza. Nell'ambito del servizio clienti è però necessario estendere questa misurazione ad altri 3 soggetti, monitorando quindi il gap digitale tra il cliente, responsabile del customer service e il suo team di addetti. Articolo completo >> https://bit.ly/Pod-169

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Frequently Asked Questions

How long is this episode of Customer Service Culture?

This episode is 21 minutes long.

When was this Customer Service Culture episode published?

This episode was published on May 19, 2020.

What is this episode about?

Spesso associamo la parola divario al paragone tra noi, la nostra organizzazione e la concorrenza. Nell'ambito del servizio clienti è però necessario estendere questa misurazione ad altri 3 soggetti, monitorando quindi il gap digitale tra il...

Can I download this Customer Service Culture episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.