#169 Il gap digitale tra cliente, manager e team

from Customer Service Culture · host Paolo FABRIZIO

Spesso associamo la parola divario al paragone tra noi, la nostra organizzazione e la concorrenza. Nell'ambito del servizio clienti è però necessario estendere questa misurazione ad altri 3 soggetti, monitorando quindi il gap digitale tra il cliente, responsabile del customer service e il suo team di addetti. Articolo completo >> https://bit.ly/Pod-169

Episode metadata supplied by the publisher feed · Published May 19, 2020

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#169 Il gap digitale tra cliente, manager e team

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