17: Getting Started With Chatbots... Avoiding These Rookie Mistakes

First off, we are sorry for the lapse in podcasts! We have just been so busy with some cool projects around and away from the office. But Tim and I were finally together in person long enough to sit down and have a good pod sesh! I also have to apologize for the sound quality on this one! It's not terrible but we are in a car for the record. Tim and I were on a video shoot in Chicago when we recorded this episode. Let's get into the juice!!!!!! This episode is all about chatbots. Why now? Why a chatbot? What's the difference between chatbots and live chat? All this and more is covered in this episode. Plus, Tim and I break down the one thing every chatbot needs. That one thing is INTENT. If you don't have the right intent on your chatbot, you're likely using it wrong. There are a lot of different uses, but it's important to ask yourself: "Am I hoping to generate leads?", "Am I hoping to help guide customers on my site?", "Am I hoping to sell products in my chat?" These questions, in combination with what page the chatbot is placed on, are extremely important when creating a new chatbot. Let's get started! Support the show (https://www.hubspot.com/agencies/web-canopy-studio)