17. System – How to Create your Special Way of Doing Wellness

No matter how talented or experienced your team are, they– and in turn, your business– will not succeed if you do not have the right system in place. Your system produces the results, your people manage the system. It is your system, your special way of doing things, that differentiates your hotel from the one next door. In the System stage of my ESSENCE model, we work on how you can create your special way of doing wellness that is unique and authentic to you. To give some context, in episodes 14 and 15, I talked about the first two stages of my ESSENCE model: Expectation – How to Create the Right Wellness Concept for your hotel, and Story – Your Concept from Your Ideal Guest’s Perspective. These first two stages focused on created a robust wellness concept that you’ve sense checked from the perspective of your ideal guest (you avatar). If you haven’t had a chance to listen to episodes 14 and 15, I strongly recommend you listen to them too.After we have created a robust concept, the next step is to implement it. The next stages of the model – System and Execution (more about that next week) – focus on helping you successfully implement your wellness concept.________Are you ready to take wellness to the next level?Here are 2 ways I can help:1️⃣  WHO: Wellness directors who want to join 1% of wellness leaders📌 WHAT: The Wellness Asset AcademyA 10-week online group programme where I guide you through my 7-step ESSENCE framework. Achieve higher pay and secure a genuine seat at the hotel’s big table—so wellness is no longer the most neglected area in the hotel.→  Join the waitlist here.2️⃣  WHO: Owners of small, independent hotels with a strong wellbeing focus📌 WHAT: Asset Builder MentorshipExclusive 6-month 1:1 mentorship programme to master creating a wellness asset, build a proud team, and deliver transformative experiences for your guests.→  Become a steward of true hospitality.💡 Why work with me?I know what works with wellness and I also know what doesn’t. I’ve made the mistakes so you don’t need to – saving you thousands of dollars on bad decisions.✅ #1 best-selling author, global wellness expert ✅ 40+ projects in 20+ countries across Europe, Middle East and Asia Pacific ✅ Top brands: Abadía Retuerta, Four Seasons Hotels & Resorts, Accor, Six Senses Resorts & Spas ✅ Interviewed over 150+ hoteliers worldwide